Return & Refund Policy

Rawstreetwearco – DIRK JOHN CARL III BIEREMA LLC

Effective Date: April 22, 2026

At Rawstreetwearco, customer satisfaction is our top priority. We are committed to providing high-quality women’s clothing along with a transparent and fair return and refund process. This Return & Refund Policy outlines the conditions, timeframes, and procedures for returning items and receiving refunds.

We encourage all customers to review this policy carefully before making a purchase.

1. Company Information

Business Name: DIRK JOHN CARL III BIEREMA LLC
Store Name: Rawstreetwearco
Address: 144 Foraker St, Valdez, AK 99686, United States
Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)
Owner: DIRK JOHN CARL III BIEREMA

2. Return Window

We offer a 60-day return period from the date of delivery.

We accept returns for both defective and non-defective items within this timeframe.

Policy Element	Details
Return Period	60 days from delivery
Return Fees	No fees
Eligibility	Must meet return conditions

Requests submitted after 60 days from delivery will not be accepted.

3. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

Unworn, unused, and in original condition
Free from stains, odors, or damage caused after delivery
All original tags and packaging must be intact
Not classified as non-returnable items (see Section 5)

Returns that do not meet these conditions may be declined.

4. How to Initiate a Return

To initiate a return request, please contact our support team:

Email: [email protected]

Include the following information:

Order number
Full name used at checkout
Reason for return
Photos (if the item is defective or incorrect)

Once your request is reviewed and approved, we will provide detailed return instructions, including the return address.

5. Non-Returnable Items

The following items are not eligible for return:

Items that have been worn, washed, or altered
Items returned without original packaging or tags
Items damaged due to misuse by the customer
Final sale or clearance items (if clearly marked at purchase)

If you are unsure whether your item qualifies, please contact us before initiating a return.

6. Return Shipping

We offer free returns.

When applicable, we will provide clear return instructions, including support for return shipping costs or reimbursement of return shipping after the return is approved.

Customers must follow the provided return instructions to ensure proper processing.

We recommend using a trackable shipping method to ensure the safe return of your package.

7. Refund Timeline

Once your returned item is received and inspected, we will process your refund within the timeframe below:

Stage	Timeframe
Inspection & Approval	1–3 business days
Refund Processing	Up to 12 business days
Total Refund Time	Up to 12 business days

Refunds will be issued to the original payment method used at checkout.

Please note that your bank or payment provider may require additional time to post the refund.

8. Refund Conditions

Refunds will be approved under the following conditions:

The item is returned in eligible condition
The return request was submitted within 60 days
The returned item matches the original order details

If these conditions are not met, we reserve the right to deny the refund or return the item to the customer.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective
Incorrect (wrong size, color, or product)

Please contact us within 48 hours of delivery.

Provide:

Order number
Description of the issue
Clear photos of the product and packaging

After verification, we will provide an appropriate resolution, which may include:

Replacement item
Full refund

There will be no additional cost to the customer in such cases.

10. Exchanges

We do not offer direct exchanges.

However, customers may return the original item and place a new order for the desired product.

This approach ensures faster processing and product availability.

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank account again
Contact your credit card provider
Contact your bank

If the issue persists, please contact us at:

[email protected]

12. Order Cancellation

Orders may only be canceled if they have not yet been processed.

Once an order has been processed or shipped, it cannot be canceled. Customers may instead follow the return process after receiving the item.

13. Return Address

The return address will be provided after your return request is approved.

Please do not send items back without prior authorization, as this may result in delays or rejection.

14. Customer Responsibilities

Customers are responsible for:

Providing accurate return request information
Following return instructions carefully
Ensuring items are properly packaged for return

Failure to comply may affect refund eligibility.

15. Policy Updates

Rawstreetwearco reserves the right to modify this Return & Refund Policy at any time.

Updates will be posted on this page and take effect immediately upon publication.

16. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)

We aim to respond within 1 business day.

17. Commitment to Transparency

This policy is designed to ensure transparency, fairness, and protection of customer rights throughout the entire shopping experience at Rawstreetwearco.

18. Agreement

By placing an order with Rawstreetwearco, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.