Returns & Exchanges

We want you to feel confident ordering from RAWSTREETWEARCO.SHOP. If something isn’t right, most unused fashion items can be returned or exchanged within our window below. Start by emailing your order number and request to [email protected].

Return & Exchange Summary

Topic	Policy
Return request window	30 days from delivery date (based on carrier tracking)
Item condition	New, unworn, unwashed, unaltered, free of odors/stains/pet hair, with all tags attached and in original packaging when possible
Non-returnable items	Final sale items; underwear/lingerie; bodysuits; socks; face masks; swimwear with hygiene liner removed; customized or personalized items
Return shipping	Customer is responsible for return shipping unless the item is defective, damaged on arrival, or we sent the wrong item/size
Original shipping fee	The original outbound shipping fee of $6.99 is non-refundable except for defective, damaged, or incorrect items
Refund method	Original payment method (PayPal, credit/debit cards via Stripe/Airwallex). We cannot refund to a different method.
Processing time	3–5 business days after we receive and inspect your return; your bank or payment provider may take an additional 3–10 business days to post the credit
Exchanges	Size/color exchanges when stock allows; return your original item first. Replacement ships with our standard shipping fee ($6.99) unless the issue was our error/defect.

Eligibility Checklist

• Request your return within 30 days of delivery.
• Do not wear, wash, alter, or remove tags before you decide to return.
• Include all accessories (e.g., removable belts, drawcords) and the original packaging if available.
• Use a trackable shipping service and keep the receipt. Until we receive the return, the shipment remains your responsibility.

How to Start a Return

1. Email [email protected] with your order number, the item(s) you’d like to return, and the reason (fit, changed mind, defect, wrong item, etc.). For defects/damage, include clear photos within 7 days of delivery.
2. We’ll reply with approval instructions and the return address. Please ship within 14 days of approval.
3. Pack items securely. Put your order number inside the parcel so we can identify it quickly.
4. Once delivered to us, allow 3–5 business days for inspection and processing.

Exchanges

If you need a different size or color:

• Contact us within 30 days to request an exchange. Availability depends on current stock.
• Return the original item in eligible condition. We process the exchange after we receive and approve the return.
• Replacement items ship with the standard shipping fee of $6.99, unless we caused the issue (wrong item sent or a confirmed defect).
• If the requested item is out of stock, we’ll offer a refund or store credit instead.

Refund Outcomes by Scenario

Scenario	Return Shipping Cost	Refund Includes Original Shipping?	Notes
Change of mind / fit issue	Customer pays	No	Item must meet condition standards
Wrong item/size sent by us	We cover	Yes	Provide photos for quick verification
Defective or damaged on arrival	We cover	Yes	Report with photos within 7 days of delivery
Undeliverable or refused package returned to sender	N/A	No	We can reship (new $6.99 charge) or refund for items only once received back in sellable condition

Important Notes

• No restocking fees for standard returns.
• We may refuse returns that arrive worn, washed, altered, stained, scented, or missing tags/accessories, and we may return such items to you at your cost.
• Bundles or multi-buy promotions generally must be returned in full for a refund; partial returns may be eligible for store credit at our discretion.
• Price adjustments are not offered on past orders.
• We process refunds to the original payment method only. Processing times vary by bank/payment provider.

Questions? We’re here to help: [email protected].