Cancel / Change Order Policy

Rawstreetwearco – ANDRE CLAY ROBINSON LLC

Effective Date: April 22, 2026

At Rawstreetwearco, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This policy outlines the conditions, timelines, and procedures for order cancellations and changes to ensure clarity and fairness for all parties.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Company Information

Business Name: ANDRE CLAY ROBINSON LLC
Store Name: Rawstreetwearco
Address: 4003 1st Pl SW, Washington, DC 20032, United States
Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)
Owner: ANDRE CLAY ROBINSON LLC

2. Order Processing Timeline

To ensure fast delivery, orders are processed promptly after being placed.

Processing Element	Details
Processing Days	Monday – Friday
Cut-Off Time	5:00 PM (EST)
Handling Time	1 Business Day

Because of this fast processing schedule, the window for making changes or cancellations is limited.

3. Cancellation Policy

3.1 When Cancellation Is Allowed

Orders may be canceled only if they have not yet entered the processing stage.

Cancellation requests must be submitted as soon as possible after placing the order
Requests are reviewed during business hours only
Approval depends on the current processing status of the order

3.2 When Cancellation Is Not Possible

Cancellation requests will not be accepted if:

The order has already been processed
The order has been shipped
The order is in transit with a carrier

In such cases, customers must follow the Return & Refund Policy after receiving the item.

4. How to Request a Cancellation

To request an order cancellation, please contact us immediately:

Email: [email protected]

Include the following details:

Order number
Full name used for the order
Reason for cancellation (optional but helpful)

Our support team will review your request and respond within 1 business day.

5. Refunds for Canceled Orders

If your cancellation request is approved:

A full refund will be issued
No cancellation fees will be applied

Refund Timeline

Stage	Timeframe
Cancellation Approval	Within 1 business day
Refund Processing	Up to 12 business days

Refunds will be issued to the original payment method used at checkout.

6. Order Change Policy

6.1 Allowed Changes

Customers may request changes to their order before it is processed, including:

Shipping address updates
Size or color changes
Contact information corrections

6.2 Limitations

Order changes are only possible if:

The order has not yet been processed
The requested item is still available in stock

We cannot guarantee that all change requests can be accommodated.

7. How to Request an Order Change

To request a modification, please contact us as soon as possible:

Email: [email protected]

Provide:

Order number
Requested changes
Any updated information

Requests are handled on a first-come, first-served basis.

8. Changes After Processing

Once an order has entered processing or has been shipped:

Changes are no longer possible
Shipping details cannot be modified
Product selections cannot be altered

Customers must wait for delivery and initiate a return if necessary.

9. Incorrect Orders Due to Customer Error

If incorrect information was provided at checkout (e.g., wrong address or product selection):

Changes may be made only if the order has not been processed
If already processed, the order cannot be modified
Customers may need to follow the return process after delivery

We strongly encourage reviewing all order details carefully before confirming your purchase.

10. Duplicate Orders

If you accidentally place multiple orders:

Contact us immediately to request cancellation of the duplicate order(s)
Approval depends on processing status

If the orders have already been processed, they cannot be canceled but may be returned after delivery.

11. Failed Cancellation Requests

If a cancellation request cannot be completed because the order has already been processed:

The order will proceed as normal
Customers may return the item after delivery according to our Return & Refund Policy

12. Communication & Response Time

Our support team operates during business hours:

Monday – Friday, 8:00 AM – 5:00 PM (EST)

We aim to respond to all cancellation or change requests within 1 business day.

Requests submitted outside business hours will be handled on the next business day.

13. Customer Responsibility

Customers are responsible for:

Providing accurate order information
Submitting cancellation or change requests promptly
Monitoring order confirmation and shipment updates

Failure to act within the allowed timeframe may limit available options.

14. Policy Updates

Rawstreetwearco reserves the right to update or modify this policy at any time.

Changes will be posted on this page and will take effect immediately upon publication.

15. Contact Information

For all cancellation or change requests, please contact:

Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)

16. Agreement

By placing an order with Rawstreetwearco, you acknowledge that you have read, understood, and agreed to this Cancel / Change Order Policy.