Frequently Asked Questions (FAQs)

Rawstreetwearco – Customer Support Guide

Welcome to Rawstreetwearco. This FAQ page is designed to provide clear and helpful answers to the most common questions regarding orders, shipping, returns, payments, and general inquiries. If you need further assistance, our support team is always available.

1. General Information

What is Rawstreetwearco?

Rawstreetwearco is an online fashion store operated by DIRK JOHN CARL III BIEREMA LLC, specializing in modern women’s clothing designed for comfort, style, and everyday wear.

Where are you located?

Our business is based in the United States:

144 Foraker St, Valdez, AK 99686, United States

How can I contact customer support?

You can reach us through:

Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)

We aim to respond to all inquiries within 1 business day.

2. Orders & Processing

How do I place an order?

Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

When will my order be processed?

Orders are processed:

Monday – Friday
Cut-off time: 5:00 PM (AKST)
Handling time: 1 business day

Orders placed after the cut-off time will be processed on the next business day.

Can I cancel or change my order?

Yes, but only within a limited time:

Orders can be canceled or modified before processing begins
Once an order has been processed or shipped, changes are no longer possible

Please contact us immediately if you need assistance.

3. Shipping & Delivery

How much does shipping cost?

Shipping Method	Cost
Standard Shipping (US)	$6.99

How long does delivery take?

Estimated delivery timeline:

Stage	Time
Handling Time	1 business day
Transit Time	2 – 5 business days
Total Delivery Time	3 – 6 business days

Which carriers do you use?

We ship orders via trusted carriers:

USPS
UPS
FedEx

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive an email with:

Tracking number
Carrier details
Delivery updates

Tracking may take up to 24–48 hours to become active.

Do you ship internationally?

At this time, we primarily ship within the United States. If you have a special request, please contact us for assistance.

4. Returns & Refunds

What is your return policy?

We offer a 60-day return window from the date of delivery.

Items must be:

Unused and unworn
In original condition
With all tags and packaging intact

Are there any return fees?

No. We do not charge any return fees.

How long does it take to receive a refund?

Refund timeline:

Stage	Time
Inspection	1–3 business days
Refund Processing	Up to 12 business days

Refunds are issued to your original payment method.

Can I exchange an item?

We do not offer direct exchanges.

To replace an item:
Return the original product
Place a new order

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with:

Your order number
Photos of the issue

We will review and provide a suitable resolution.

5. Payments

What payment methods do you accept?

We accept secure payment options including:

PayPal
PayPal Pay Later
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
Payments processed via Stripe and Airwallex

Is my payment information secure?

Yes. All transactions are:

Encrypted using SSL technology
Processed through secure third-party providers
Not stored on our servers

Why was my payment declined?

Possible reasons include:

Incorrect billing information
Insufficient funds
Bank authorization issues

Please check your details or contact your payment provider.

6. Shipping Issues

What should I do if my order is delayed?

Delays may occur due to:

Weather conditions
Carrier issues
High order volume

If your order exceeds the estimated delivery time, please contact us for assistance.

What if my package is lost?

If your package has not arrived within the expected timeframe, contact us. We will assist in initiating an investigation with the carrier.

What if my package is marked as delivered but I did not receive it?

We recommend:

Checking with neighbors or household members
Contacting the shipping carrier
Verifying your delivery address

7. Account & Website Use

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to:

Track orders more easily
Save your information for faster checkout

Is my personal information safe?

Yes. We follow strict data protection practices and do not sell your personal information. For more details, please refer to our Privacy Policy.

8. Product Information

Will the product look exactly like the images?

We strive for accuracy, but slight variations may occur due to:

Screen display differences
Lighting conditions
Fabric texture

How do I choose the correct size?

We recommend reviewing the size guide provided on each product page. If you need assistance, feel free to contact us.

9. Promotions & Discounts

Can I apply multiple discounts?

Only one promotion may be applied per order unless otherwise stated.

Do you offer price adjustments?

We do not offer price adjustments for previous purchases if a product goes on sale later.

10. Additional Support

If you have questions not covered in this FAQ, please contact us:

Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)

We aim to respond within 1 business day.

11. Agreement

By using Rawstreetwearco and placing an order, you acknowledge that you have read and understood this FAQ section and related store policies.